Welcome to the FAQ section of Luma Roastworks. Below are some of the most common questions we receive regarding our coffee, ordering process, shipping, and policies.
About Our Coffee
Q: What makes Luma Roastworks coffee special?
A: We specialize in small-batch roasting using thoughtfully sourced, high-quality beans from renowned origins. Each batch is roasted with precision to highlight the unique flavor profile of the coffee.
Q: Is your coffee roasted to order?
A: Yes. All of our coffee is roasted to order based on a weekly roasting schedule to ensure maximum freshness.
Q: How should I store my coffee?
A: Keep your coffee in a cool, dry place, away from light and moisture. Reseal the bag after each use or store it in an airtight container. For best flavor, consume within 2–4 weeks of the roast date.
Orders & Payments
Q: What payment methods do you accept?
A: We accept payments via credit/debit cards, bank transfers, e-wallets, and other local payment gateways, depending on your location.
Q: Can I change or cancel my order after placing it?
A: If your order has not yet been roasted or shipped, please contact us as soon as possible. We’ll do our best to accommodate your request.
Q: Do you offer subscriptions?
A: Currently, we do not offer subscriptions—but we’re working on it. Stay tuned or subscribe to our newsletter for updates.
shipping and delivery
Q: Where do you ship?
A: Currently, we ship across Indonesia. You can check availability and shipping costs at checkout.
Q: When will my order be shipped?
A: Orders are typically shipped within 1–3 business days after roasting. You will receive a tracking number once your order has been dispatched.
Q: How long does shipping take?
A: 2–5 business days
Q: Can I track my order?
A: Yes. Once your order is shipped, we will send you a tracking link via email.
Returns & Refunds
Q: Do you accept returns?
A: Due to the perishable nature of coffee, we do not accept returns unless the product is damaged, incorrect, or defective.
Q: I’m not satisfied with the taste—can I get a refund?
A: Taste is subjective and can be affected by storage or brewing method. We recommend following our storage guidelines for best results. Refunds for flavor dissatisfaction are not guaranteed but may be considered case-by-case.
Q: How do I request a return or refund?
A: Please contact us within 5 days of receiving your order. Provide your order number, a brief description of the issue, and photos (if applicable). Full details can be found in our Refund & Return Policy.-by-case.
Wholesale & Partnerships
Q: Do you offer wholesale pricing?
A: Yes. We offer wholesale partnerships for cafes, offices, and retail outlets. Please contact us at lumaroastworks@gmail.com for more information.
Q: Can I collaborate with Luma Roastworks?
A: We welcome meaningful collaborations with creators, educators, and coffee professionals. Email us your proposal or concept.
