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Information We Collect
We may collect the following types of personal information:
- Name, shipping address, phone number, and email address
- Payment details (processed securely through third-party providers; we do not store your credit card information)
- Order history and product preferences
- Device/browser information, IP address, and website usage through cookies
How We Use Your Information
We use the collected information for purposes such as:
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Providing customer support
- Improving our website and user experience
- Sending occasional updates or promotional materials (with your consent)
Data Protection and Security
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All transactions are processed through secure gateways and are not stored on our servers.
Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your data may only be shared with:
- Trusted service providers (e.g., payment processors, shipping couriers) necessary to fulfill your order
- Legal authorities if required by law
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal data
- Opt out of promotional emails at any time by clicking “unsubscribe”
- Request information about how your data is being used
MediaCookies and Tracking Technologies
Our website uses cookies to:
- Analyze website traffic and behavior
- Improve performance and functionality
- Enhance your shopping experience
ImproYou may disable cookies via your browser settings; however, this may affect certain functionalities of the website.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We recommend reviewing this page regularly. Continued use of our services constitutes your acceptance of the updated policy.
Contact Us
For any questions or concerns about your personal data, please contact:
Luma Roastworks
Email: lumaroastworks@gmail.com
Phone/WhatsApp: +62 81387701168