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Welcome to Luma Roastworks. These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
General Information
Luma Roastworks is a specialty coffee roastery based in Medan, Indonesia. Our website www.lumaroastworks.com provides an online platform for purchasing freshly roasted coffee and related merchandise.
Eligibility
To use this website and make purchases:
- You must be at least 18 years old or have the consent of a parent or legal guardian.
- You must provide accurate and complete personal and payment information.
Orders and Payments
- All orders are subject to availability and confirmation.
- We reserve the right to cancel or refuse any order at our discretion, including for reasons such as suspected fraud, pricing errors, or shipping restrictions.
- Prices are displayed in Indonesia Rupiah (IDR / Rp) and are subject to change without notice.
- Payments are processed securely through our third-party payment providers. We do not store your credit card information.
Shipping and Delivery
- Orders are roasted and fulfilled according to our roasting schedule and shipped via third-party couriers.
- Estimated delivery times are provided for reference only and may vary due to factors beyond our control.
- You are responsible for providing an accurate shipping address. We are not liable for lost packages due to incorrect addresses.
See our Shipping Policy for more details.
Return and Refund Policy
Due to the perishable nature of coffee, we are unable to accept returns for opened products unless they are defective, incorrect, or damaged upon arrival.
Please refer to our Refund & Return Policy for full details on eligibility, process, and timeframes.
Product Information and Availability
We strive to ensure that all product descriptions, images, and information are accurate. However, minor differences may occur due to variations in crop, roast level, or packaging updates.
All products are subject to availability and may be discontinued without prior notice.
Intellectual Property
All content on this website, including but not limited to text, logos, images, graphics, videos, and design, is the property of Luma Roastworks and protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content for commercial purposes without our prior written consent.
Limitation of Liability
Luma Roastworks shall not be liable for:
- Any indirect, incidental, or consequential damages resulting from the use or inability to use the website or our products
- Any inaccuracies in product descriptions or content
- Delays or failures caused by factors beyond our control (e.g., courier delays, force majeure)
Privacy
Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website following such changes constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact:
Luma Roastworks
Email: lumaroastworks@gmail.com
Phone/WhatsApp: +62 813 8770 1168